What are your store opening hours?

Our Summer hours are:
Monday – 10am – 6pm
Tuesday – 10am – 6pm
Wednesday – Closed
Thursday – 12noon – 6pm
Friday – 10am – 6pm
Saturday – 10am – 5pm
Sunday – Appointments Only

Our Winter hours are:
Monday – 10am – 5pm
Tuesday – 10am – 5pm
Wednesday – Closed
Thursday – 12noon – 5pm
Friday – 10am – 5pm
Saturday – 10am – 5pm
Sunday – Appointments Only

Do you need an appointment?

It is better to make an appointment, especially for Saturdays or Sundays as we give priority to those with an appointment. However, we will try to fit you in, if you are prepared to wait. An appointment is not necessary during the week but still advisable. You are welcome to browse at any time.

How long will my appointment take?

Most girls are with us for one and a half hours – it is a big decision.

How long does it take to order my dress?

Most dresses take 16 weeks for delivery. You also need to allow time for fitting which is ideally 1 – 2 months prior to your wedding.

What if I haven’t allowed enough time to order a dress?

We stock an adequate amount of dresses, ranging from sizes 10 – 22.

Is it true that I will wear one size bigger in my wedding dress?

Unfortunately, this is the case. Most wedding dress collections are sized smaller, usually because they are cut to a couture size chart.

How do I determine my dress size?

Once you have selected your gown we will need your measurements so we can determine the best size. These measurements are typically your bust, waist and hips. We will then compare your measurements to the designer’s size chart to determine the best size for you.

Should I bring my friends with me?

No more than two would be sufficient. Too many differing opinions can cause confusion.

Are alterations always necessary?

Most girls do need alterations, even if it is only on the length. Manufactured dresses are not made to measure.

Are the alterations included in the price?

No, alterations are not included in the price of the gown. The cost of the alterations will depend on the extent of the work involved.

Are the alterations carried out on the premises?

No, but we can suggest two seamstresses.

What items will I need for my fittings?

You will need to bring everything you will be wearing with your dress – your lingerie, petticoat and shoes. Changing these items after your first fitting can dramatically affect the way your dress fits and cause twice as many alterations.

How do I pay for my dress?

You pay half the price of your gown with your order and the other half when the dress comes in store. We accept all major credit cards, debit cards, cash or cheques.

Do you accept returns on bridal wear?

No. All sales are final. This policy is consistent within the industry standard for bridal wear.

What do I do with the train on my dress in the evening?

Most dresses can be hooked up for the evening. Those without hooks can have these added when the alterations are being undertaken.

Should the maids dresses match the bridal gown?

It is better to buy your maids dresses after the bridal gown. This is because it is better to carry a theme through, however small, to link the dresses together.

How long do maids dresses take to order?

Allow between 12 and 16 weeks for delivery.

Is that the same for the Loulou collection?

LouLou dresses now take approximately 8-12 weeks for delivery.
They no longer offer a "rush cut" service

What if maids are all different sizes?

You need your maids to feel confident in what they are wearing and look good in the photographs. Sometimes brides choose similar dresses but with subtle changes to ensure each girl looks her best. You are advised to choose a colour that goes with all your maids hair colours. Many of the bodices come with either a straight or A-line skirt. Larger arms can be hidden with a matching stole; lace-up backs can have a placket which hides the bra straps should a girl feel underwear is essential.

Do you sell veils and tiaras?

Yes. We have an extensive range of tiaras and veils. However, if you do not see the colour and style you wish to order, please ask. We stock Warren York and Linzi Jay.

Do you take website or telephone orders?

No, this is not advisable in any case.